Egypt’s technology and business services offshoring sector has moved to the center of the country’s economic growth strategy, emerging as a primary engine for foreign direct investment, high-value service exports, and skilled job creation. Anchored by policy frameworks under the Ministry of Communications and Information Technology (MCIT) and the Information Technology Industry Development Agency (ITIDA), Egypt generated $5.2 billion in offshoring services exports in 2025— highlighting a dedicated national strategy to support and scale the offshoring ecosystem, building a resilient environment that drives digital service exports beyond back-office operations into specialized digital services that seamlessly integrate Generative AI into services delivery. Today, Egypt’s offshoring ecosystem encompasses 252 companies operating across 282 global delivery centers, including 177 multinational firms employing over 195,000 specialists. Beyond labor availability, global enterprise leaders are expanding in Egypt to leverage a combination of mass talent scale, AI skills, high-level multilingual capabilities, robust digital infrastructure, and operational resilience across multiple regional delivery hubs. The industry’s expansion and technological advancement were highlighted during an official tour of major international technology and business services providers in Alexandria, led by H.E. Dr. Mostafa Madbouly, Prime Minister of Egypt, alongside H.E. Eng. Raafat Hindy, Minister of Communications and Information Technology, Eng. Ayman Ateyya, Governor of Alexandria, and Eng. Ahmed Elzaher, CEO of ITIDA. The tour showcased state-of-the-art facilities for Teleperformance (TP), Concentrix, Vodafone Intelligent Solutions (VOIS), and Sutherland, which together employ nearly 15,000 specialists delivering complex digital, technology, and business services to global markets. As a dynamic coastal tech hub, Alexandria serves as a proven model of Egypt’s capacity to scale high-value offshoring beyond the capital. Backed by a deep, tech-literate pool of university graduates, the city has evolved into a strategic base for information technology, enterprise software support, and AI-enabled customer experience and business services. Leadership Perspectives: Government & Ecosystem Strategy Emphasizing the strategic importance of the sector, H.E. Dr. Mostafa Madbouly, Prime Minister of Egypt, highlighted the government’s dedicated focus on expanding digital service exports and supporting international business partners: “The offshoring industry stands as one of the most promising pillars of the Egyptian economy, and the government is heavily relying on it to achieve a major breakthrough. The continued expansion of global industry leaders—demonstrated by fresh capital investments and growing workforces—reflects Egypt’s firmly established position as a premier global hub for IT and business services. This growth is the direct result of our sustained efforts to create a supportive business environment, invest in high-demand digital skills, and offer multilingual, export-ready capabilities at highly competitive costs.” The Prime Minister emphasized that extending operations across Egypt’s governorates remains key to accelerating regional economic development and empowering national talent: “The state is fully committed to nurturing the growth of the ICT sector and extending its benefits across all governorates to unlock high-value employment opportunities for our youth. By expanding world-class delivery operations into cities like Alexandria, we are giving global enterprises access to our vast pool of highly qualified, multilingual talent. The government will continue to work side-by-side with international operators to provide an enabling ecosystem that accelerates digital service exports, drives foreign currency inflows, and reinforces Egypt’s standing as an international offshoring hub.” “The expanding operations of global companies across Alexandria reflect the momentum of Egypt’s offshoring industry and its evolution toward higher-value digital services and specialized capabilities,” said Eng. Raafat Hindy, Minister of Communications and Information Technology. “Our strategy focuses on leveraging Egypt’s talent pool, multilingual capabilities, and digital infrastructure to expand the industry’s footprint beyond Cairo, creating high-value employment across governorates while strengthening the resilience of our global delivery platform.” “Alexandria shows how Egypt can expand its offshoring footprint by bringing global companies closer to highly skilled regional talent,” said Eng. Ahmed Elzaher, CEO of the Information Technology Industry Development Agency (ITIDA). “Geographic diversification is no longer an operational choice—it is a driver of competitiveness, scalability, and resilience. A broader delivery footprint gives companies wider talent access and the flexibility needed to scale, and ITIDA remains committed to supporting global investors at every step of their growth journey across Egypt.” Private Sector Global Operators “We are honored to host H.E. the Prime Minister of Egypt and H.E. the Minister of CIT at VOIS Egypt’s Alexandria office,” said Amira Nagy, CEO of Vodafone Intelligent Solutions (VOIS) Egypt. “The visit reflects the strength of Egypt’s vision in establishing the country as a global offshoring hub. VOIS Egypt is proud to play a pivotal role in exporting world-class capabilities, creating sustainable high-skilled employment, and empowering the next generation of digital talent.” “Egypt is a strategic hub for Sutherland, with a strong and growing talent base that supports our clients and operations around the world. We remain committed to investing in talent in Egypt, creating high-quality career opportunities, and contributing to the continued growth of the country’s technology and global services sector,” said Mohamed Elkiki, Senior AVP Service Delivery – Sutherland Egypt “Egypt possesses exceptional capabilities that position it among the world’s leading and most preferred destinations for technology hubs and advanced digital services,” said Amr Sobhy, President, Concentrix Egypt. At Concentrix, we are proud to contribute to this vision through our continued investment in people, technology, and innovation, and we remain committed to helping unlock Egypt’s full potential as a global center of excellence for digital transformation, technology services, and sustainable growth.” At the core of Egypt’s value proposition is its demographic dividend, underpinned by a talent pipeline that injects roughly 750,000 university graduates into the labor market annually. This deep, multilingual workforce is driving multinational technology groups to expand their local footprint beyond traditional customer operations into advanced technical domains—including semiconductor and integrated circuit (IC) design, automotive embedded software, and complex R&D. Supported by ongoing state investment in digital infrastructure and competitive export incentive schemes, global service providers are increasingly leveraging Egypt as a resilient, scalable delivery node for next AI CX solutions, and complex EMEA and global operations. High-Value BPO, Digital Services, and AI Integration The evolution is most visible in business processes management and digital services, where operations extend far beyond traditional customer contact centers. Egyptian teams are managing financial and accounting operations, HR, fleet management, complex data processing, and enterprise IT services. Concurrently, global service providers are integrating Generative AI, automation, and advanced tech tools directly into their Egyptian delivery workflows: ● Teleperformance employs approximately 26,800 people in Egypt, with 90% of local revenues generated from exported services (€280 million in 2025; projected €344 million in 2026). With over 4,000 employees across four Alexandria delivery centers, TP plans to add 18,000 Egyptian jobs over the next three years. ● Concentrix operates 13 centers across Egypt employing 24,500 people, generating nearly 99% of local revenue from service exports in up to 13 languages. Targeting $1 billion in local investment over four years and a 35,000 Egyptian workforce by 2028, the company is actively embedding generative AI into its local digital operations. ● VOIS (Vodafone Intelligent Solutions) maintains its second-largest global footprint in Egypt with 9,500 specialists—representing roughly one-third of its global workforce. Generating €200 million in service exports this financial year, its Alexandria center (1,100 specialists) delivers customer care, core digital, shared-services, and enterprise transformation capabilities worldwide. ● Sutherland demonstrates Alexandria’s long-term scalability, growing from 65 employees in 2010 to over 6,000 today (70%+ of its total Egyptian workforce). Operating in 16 languages, Sutherland delivers complex business operations, technical support, and fleet management for global enterprise clients, including major international energy, oil and gas companies. The post Egypt’s offshoring exports hit $5.2b as tech giants expand beyond Cairo appeared first on Egyptian Gazette.
