Dubai: Are you a private sector employee in Dubai, who wants to raise a complaint against your employer, but don’t know where to begin? It may be time to use the Worker’s Voice service.What is Worker’s Voice?Worker’s Voice is a digital service, launched in July 2026, and developed by the Dubai Police and Digital Dubai, which is the government entity that leads Dubai’s smart city and digital transformation strategy. The service allows private sector workers to submit employment complaints to the authorities directly, through the DubaiNow app.Employees can use the app to submit both individual or collective (group) complaints, omitting the need to visit a service centre in person. The app makes submission and processing of labour complaints faster, easier, and more accessible.What kinds of complaints can employees report?Worker’s Voice is intended for private sector employees to lodge workplace-related complaints, and accommodates the following categories of complaints:Unpaid wages or salary issuesPoor working conditionsWorker accommodation concernsOccupational health and safety issuesInformation requiredHere’s what you’ll need to access and complain via Worker’s Voice:UAE PASS log-in details: The UAE PASS, which is your digital identification in the UAE, is needed for access to DubaiNow app.Organisation details: The establishment’s name and address.Supporting evidence: Before submitting your complaint, it’s best to ensure you have documents to prove the validity of your complaint, such as emails, screenshots, pictures and videos that can strengthen the credibility of your case.How to register a complaint through Worker’s VoiceWorker’s Voice is available through the DubaiNow app. Here’s how you can access the service:Download the DubaiNow app from the Apple App Store or Google Play Store. Sign in with your UAE PASS.Navigate to ‘Services’ and select the ‘Social & Culture’ category. Scroll down to ‘Worker’s Voice’.Next, choose the complaint type – select whether you are filing an ‘Individual’ or ‘Collective’ complaint.Select the issue you are facing from the drop-down menu, for instance, unpaid or delayed wages, unsafe working conditions and so on.Fill in the required information about the establishment and the violation, as well as personal details.Upload any supporting evidence, such as screenshots of emails, pictures, videos and other forms of proof. Submit the form.You will receive a notification that your complaint has been submitted.Fee: Free
