Dubai: Have an overdue phone bill? It is best to not leave your mobile bill unpaid for too long, as missing the payment deadline can lead to your connection being suspended and also negatively affect your credit profile in the UAE.If you’re wondering how your billing cycle works, and when the last date of payment is for your mobile phone connection, here’s all you need to know.e&For e& UAE postpaid customers, the monthly bill is generated on the first day of every month.You will receive an SMS on your mobile number, informing you that the bill has been generated, the amount that is due and the date by which you are required to pay – which is usually the 15th of the month.So, you have a 15-day window to settle your bill. This date is also clearly mentioned on your monthly bill, which you can get through the e& app.According to e&, paying bills by the due date also helps improve a customer's credit score with the Al Etihad Credit Bureau.Although unpaid bills do not attract late payment fees, any delay in settling your dues can lead to service interruption.Will my line get disconnected if I fail to pay the bill?If you do not pay your bill by the due date, e& will send you reminders that your payment is still outstanding. You will also receive an SMS at least 24 hours before your line is suspended, giving you time to settle the bill and avoid any interruption to your service.How to pay your billOne of the most convenient ways to pay the bill is through the ‘e& UAE’ app, which is available for Apple and Android devices.You can also visit: etisalat.ae/quickpay to pay using your credit or debit card.However, there are also many other options available to users to easily pay their bills, including:Payment machines at malls and community centresPhone banking – through your UAE bank app, or call centreMoney exchange housesOne of the most reliable ways to ensure you don’t miss out on any payments is to subscribe to the autopay option, which is available through the e& app. It links your preferred credit or debit card to the account and the amount due is deducted every month to ensure uninterrupted service.duIf you are a postpaid user, your du billing cycle will depend on when you subscribed to the postpaid plan.After a billing cycle ends each month, the invoice is generated within four days.You will receive an SMS on your number once the bill is generated, with the amount due as well as the date by which you need to pay. From the date of issue, you have 20 days to clear the dues for the month.This payment deadline is also displayed prominently on the monthly invoice, which you can access through the du app, available for Apple and Android devices.Will my line get disconnected if I fail to pay the bill?If you do not clear your bill by the due date (21 days after bill generation) your line will get suspended with no outgoing or incoming call options. However, du will send you regular notifications by email as well as SMS to inform you of the fact that your connection is about to get suspended, giving you sufficient time to clear the dues.How to pay your billsOne of the easiest ways to pay your bill is through the du app, which is available for Apple and Android devices. You can use your mobile wallet service (like Apple Pay or Google Pay) or add your credit card to the account.Alternatively, you can go to https://myaccount.du.ae/webapp/en/quick-pay and make the payment.Other options to pay your bill include:Payment machines at malls and community centresPhone banking – through your UAE bank app, or call centreMoney exchange housesTo avoid missing payments, you can also enable AutoPay through the du app, by following these steps:Tap on ‘settings’ and select ‘Billing & Payment’.Choose ‘Payment Method’.Tap ‘Set up Auto-payment’.Accept the Terms and Conditions and enable AutoPay.If you have not already saved your card details, you will be prompted to add your credit card.
