Dubai: If heavy rains damage your car, or if you require a letter to prove you hold a valid driver’s licence, you will require a To Whom It May Concern (TWIMC) certificate.Find out more about this certificate below, and how you can obtain it.What is a To Whom It May Concern certificate?The TWIMC certificate is an official document issued by UAE authorities to confirm specific facts related to property, traffic incidents, employment, or immigration. It is recognised by courts, insurance companies, and government entities, and provides legal proof for official purposes.In Dubai, the certificate is issued by various government authorities, depending on your use for the certificate. You can apply for it through the following entities:Dubai Police – dubaipolice.gov.aeMinistry of Foreign Affairs (MOFA) – mofa.gov.aeMinistry of Economy and Tourism (MOET) – moet.gov.aeRoads and Transport Authority (RTA) – rta.gov.aeDubai Land Department (DLD) – dubailand.gov.aeHow is this certificate different from a good conduct certificate?Another important official document, the police clearance certificate, also known as a good conduct certificate, proves that you have no criminal record, and are an individual of good standing in society. However, this document serves a different purpose from the TWIMC certificate.Musa Dayani, a Dubai-based public relations officer, explained: “Good conduct certificate vouches for your good character; it is issued from government departments and can be useful for government purposes only.”For instance, you can use a police clearance certificate when going through immigration procedures and moving abroad, or you can use a rental good conduct certificate to prove you will make a good tenant.The TWIMC certificate, however, highlights a specific detail from your life as fact, and verifies it for you. Details could include features “about your job information, salary information, work experience and so on”, according to Dayani.What can the To Whom It May Concern certificate be used for?Here are some examples of where you can present a TWIMC certificate:Confirming your residential address or showing an active utility account.Proving active employment, job history, salary or continuity of work to banks or embassies.Confirming your licence or vehicle information, or proving your vehicle was damaged due to heavy rain or other natural disasters, in order to claim insurance.Proving that your university or academic programme is accredited by the Ministry.Showing property ownership or compliance with real estate rules.Documents requiredDepending on what you require the certificate for, you will need to provide supporting documents to the authorities so they can verify the information. Here are the documents you will require, before you apply for the certificate, according to MOFA’s website:Valid Emirates ID or passportSupporting evidence, such as accident reports, employment details, university information, licence or vehicle information, depending on your request.How to apply for the certificateThe process to apply for a TWIMC certificate is similar across all the government websites listed above. Learn how to apply through these websites below: Apply via Dubai Police:The Dubai Police offers the convenience of applying online for a TWIMC certificate for vehicles damaged through natural disasters, such as rain. Follow these steps to apply:Visit Dubai Police’s website – dubaipolice.gov.ae – and select ‘Certificate services’.Select ‘TWIMC Certificate’ and click ‘Access Service’.Fill in the required details, including your Emirates ID number, full name, email address and phone number.Select the ‘Certification type’ as ‘Natural disasters’ and the ‘Disaster type’ as ‘Rain’, if you are applying for a damaged vehicle.Pin the location of the incident on the map provided, and provide the date of damage as well as your vehicle information – plate number, source, category, and code.In the ‘Required by’ field, enter ‘Motor insurance’. Provide a brief description of the damage.Now, you can upload images of the vehicle as supporting evidence.Pay the service fee and submit your request.You will receive a transaction number via SMS and email, and you will be able to track your application. The processing time is typically one to two working days.Cost:Service fee: Dh75Knowledge and innovation fee: Dh20Apply via Dubai Land Department:The DLD makes it easy for individuals to apply for a TWIMC certificate, for proof of property ownership or as a certificate of compliance with property management requirements. Follow these steps to apply:Visit dubailand.gov.ae and log in with your UAE PASS.Select ‘Services’ and click on ‘To Whom It May Concern Certificate’. Click ‘Access this Service’.Provide your personal details, including your full name, phone number and address.Select the property you want to retrieve information about. Review the property details and submit.Pay the fees online and submit your request.You will receive a digital certificate instantly via email.Cost:Service fee: Dh50Knowledge and innovation fee: Dh20Apply via the Roads and Transport Authority:Through the RTA’s online portal, you can officially verify a specific driver for your vehicle, or data from your traffic file. Follow these steps:Visit rta.gov.ae and click on ‘RTA Services’. Go to the ‘Apply for To Whom It May Concern Certificate’ page and click ‘Start Now’.Log in using your username and password, UAE PASS, or the details of your Emirates ID, driving licence, or plate number.Select the specific certificate you require, such as driver history or vehicle clearance.Pay the fees and any pending fines. Select ‘Submit’.You will receive the certificate by email instantly.Cost: Dh120Apply via Ministry of Foreign Affairs:This service enables UAE citizens to obtain a digitally issued and attested TWIMC certificate through MOFA’s website, without the need to visit a UAE mission or follow traditional in-person procedures. The certificate can be used when applying for study abroad or seeking medical treatment overseas. Note that this option is only open to UAE citizens.Follow these steps to complete the process:Visit mofa.gov.ae. Navigate to ‘Services’ and select ‘To Whom It May Concern’. Click ‘Start Service’. Log in with your UAE PASS.Select the type of certificate you require – medical certificate or study certificate. Provide the requisite documents:For the study certificate, you will require:Applicant’s passport copyScholarship note from the scholarship authority.Educational institution letter attested by UAE mission and the Ministry of Foreign Affairs in the host country.Attested educational institution letter with certified legal translation to Arabic or English.For the medical certificate, you will require:Applicant’s passport copyPatient’s passport copySponsorship note from sponsorship authority.Medical report attested by UAE mission and the Ministry of Foreign Affairs in the host country.Attested medical report with certified legal translation to Arabic or English.Submit the application. The processing time is typically two working days.Cost: The service is free of charge.Apply via Ministry of Economy and Tourism:For mainland businesses or companies, you an apply for a TWIMC certificate as a producer (not an exporter) through the following steps:Visit the MOET website – moet.gov.ae – and sign in using your UAE PASS.Select ‘eServices’ and navigate to ‘New Certificate of Origin Services’. Head to ‘To Whom It May Concern’ and click on ‘Start the Service’.You can now see a list of your companies. Select the company you need to represent and click on ‘Request to Whom It May Concern’.Select the country, city or destination for the certificate.Pay the service fee and submit the application.Download your digital certificate instantly from your user workspace once approved.Cost: This service is free of charge.
