Dubai: Dubai’s Roads and Transport Authority (RTA) has launched its updated Artificial Intelligence (AI) Strategy to strengthen its global leadership in smart mobility and expand AI adoption to deliver proactive and innovative services.
The strategy aims to establish an integrated, interconnected ecosystem that harnesses advanced technologies to enhance transport and mobility services, improve traffic flow, elevate customer experience, and boost operational and corporate efficiency.
Under the updated strategy, RTA targets transitioning 50% of its operations and services to Agentic AI. The strategy covers 41 business areas and includes the launch of 200 AI products.
It also includes the implementation of four foundational projects over a 30-month timeline.
The strategy targets more than AED300 million in added value annually and aims to reduce traffic congestion by up to 5%, saving more than five million driving hours annually.
Other targets include reducing case and complaint processing time by up to 30%, cutting waiting time at Customer Happiness Centres by 16%, and reducing service delivery time at these centres by up to 20%.
The strategy also aims to reduce accidents involving new drivers by up to 20%, shorten the procurement cycle by up to 15%, and reduce operational and engineering working hours by up to 15%.
Phase One achievements include the launch of 11 AI products and the registration of more than 30 intellectual works. RTA also won the AI World Series 2026 award.
The first phase also included the development of eight strategic initiatives in collaboration with Huawei, Boston Consulting Group and Microsoft.
Dubai RTA
