Dubai: Did you know, you don’t have to visit a Dubai Police station to sort out minor issues? The law enforcement authorities bring a number of services to you, through petrol stations and smart digital solutions around the emirate. It’s all thanks to the Dubai Police’s On The Go initiative.What is Dubai Police’s On The Go initiative?On The Go extends Dubai Police’s services beyond conventional police stations. By partnering with fuel stations, and creating smart apps and mobility solutions across the emirate, the initiative provides customer-centric experiences, with convenience and efficiency as its core objective.Launched in 2015, the On The Go initiative initially aimed at enabling motorists to report minor accidents at ENOC's service stations, instead of going to a police station, where they may have had to wait in a queue to report an accident. In May this year, the authorities announced that they had expanded the initiative from five locations to nearly 2,000 service points, making police services faster and more accessible for residents. You can avail of it at any autopro, ENOC, ADNOC, and Emarat station in Dubai.The initiative has also grown to six services, beyond fuel stations; for instance, you can avail of their delivery service for lost-and-found items, and report cybercrimes conveniently through a convenient smart app.Which services are available via On The Go? Here is the complete list of services available through the initiative, and how to access each one.1. Simple accident reportYour first instinct, when you’re in a minor accident, may be to call 999 and wait for the Police to arrive. But that’s not the right move for minor scrapes, according to the Dubai Police. The authorities encourage residents not to call them for non-emergencies, and instead, use their On The Go initiative as a convenient solution.Note that this service is available if the vehicles can still be driven, all parties agree on what happened and there is no dispute, no one was injured, and the accident involves only cosmetic or light vehicle damage.Follow these steps to report a simple accident via On The Go:Drive to the nearest autopro, ENOC, ADNOC or Emarat petrol station.Inform the staff attendant that you would like to file a minor accident report.Provide your driving licence, vehicle registration card and insurance details.The staff is trained to inspect the vehicles involved, and take photographs of the damage.The staff will then prepare and submit the official accident report on your behalf.You will receive your Dubai Police accident report in both digital and printed formats.Fee: Dh5202. Unknown accident reportWhen you're in a minor accident, such as a collision with another vehicle, you are likely able to reach out to the other motorist, to sort out reporting formalities and insurance claim procedures.However, in cases where the responsible motorist is absent, or the reason for the accident is undetermined, the incident is classified as an ‘unknown accident’ by the authorities.As per UAE law, any kind of car accident must be reported, regardless of its intensity. According to the Dubai Police website, you cannot proceed with getting your vehicle repaired without a police report, as insurance companies will not cover repair costs without this report.On The Go makes the unknown accident reporting process easy and convenient for non-emergencies, like scrapes and minor dents. Here are the steps to follow:Bring your vehicle to the closest fuel station.Request the station attendant for an unknown accident report.The attendant is trained to go through the following steps:Gather your documents (such as your vehicle registration card or Mulkiya, your insurance details, and Emirates ID)Take pictures of the vehicle damageReport the accident to the authoritiesIssue a physical and digital copy of the accident report you will need to process your insurance claimCost: Dh4203. Lost item delivery serviceIn July this year, the Dubai Police launched a unique home delivery service for recovered belongings. Owners of lost-and-found items can now conveniently arrange for delivery through an approved courier service, eliminating the need to collect their items in person.Here’s how the service works:Report the loss of your item through Dubai Police’s Lost and Found portal on their website, dubaipolice.gov.ae, or through the Dubai Police smart app. Learn how to report a lost item here.Next, wait for confirmation from the authorities that your lost property has been located and matched.Once your item has been located and verified, you can arrange for delivery. Call the Dubai Police’s non-emergency number, 901, to request doorstep delivery to your home, workplace, or anywhere in the UAE through an approved courier service.4. CybercrimesIn July last year, the Dubai Police established its eCrime Hub platform for the swift, efficient reporting of cybercrimes in the city.It isn’t just a reporting service, it’s also resource-rich and educational, with guides for residents on various aspects, such as what to do if they fall victim to fraud, how to restore cybersecurity after their device has been compromised, and how to spot signs of job, banking and impersonation scams.If you have been a victim of cybercrime, you don’t have to physically go to a police station to report it. Just access the eCrime Hub – its reporting platform offers services in both English and Arabic. Here are the steps to follow:Visit Dubai Police’s eCrime Hub at ecrimehub.gov.ae.On the homepage, navigate to the ‘Report and Recover’ tab and select ‘Report eCrime’.Fill out the form with details of the incident.It’s best to ensure you have evidence, such as screenshots of messages, websites, profiles, receipts or emails. You can upload your evidence to help validate your concerns.Provide personal details by entering your full name, Emirates ID, and your contact information.Submit your report.The service is available 24/7 and based on the nature of the report, it will be transferred immediately to the relevant department for prompt action.5. Police EyeThis special service by the Dubai Police allows the community to partner with the law enforcement authorities in protecting their city.The Police Eye service allows residents and visitors to report any suspicious activities or incidents they may notice, which pose a threat to public safety and the community’s security. Examples include public disturbances, vandalism, traffic violations, as well as criminal or suspicious activities.Here are the steps to report an incident through Police Eye:Visit the Dubai Police website – dubaipolice.gov.ae – or the Dubai Police app.Select the ‘Explore Services’ option on the platform and under ‘Individual Services’ look for the service titled ‘Share Information’.Next, select the ‘Police Eye’ service. Tap on ‘Start Service’.You will first need to select the location where the incident took place.Next, attach any documentary evidence, like photographs or audio files.Add your comments.Check the box that confirms that you take full responsibility for the provided details. Tap on ‘Submit’.The service is available 24/7 and based on the nature of the report, it will be transferred immediately to the relevant department for prompt action.6. Worker’s Voice Private sector employees in the emirate have the ability to file individual or collective complaints against their employers through Dubai Police’ Worker’s Voice service.The reporting service allows employees to file complaints related to wages, working conditions, accommodations, or occupational health and safety issues involving the companies or establishments where they work.Worker’s Voice is available through the DubaiNow app. Here’s how you can access the service:Download the DubaiNow app from the Apple App Store or Google Play Store. Sign in with your UAE PASS.Navigate to ‘Services’ and select the ‘Social & Culture’ category. Scroll down to ‘Worker’s Voice’.Next, choose the complaint type – select whether you are filing an ‘Individual’ or ‘Collective’ complaint.Select the issue you are facing from the drop-down menu, for instance, unpaid or delayed wages, unsafe working conditions and so on.Fill in the required information about the establishment and the violation, as well as personal details.Upload any supporting evidence, such as screenshots of emails, pictures, videos and other forms of proof. Submit the form.You will receive a notification that your complaint has been submitted.
